In the highly dynamic technology world, business needs are constantly evolving. With the changing trends, businesses should also assimilate themselves to the technology needs arising from the changes in circumstances. The best way to adapt to changing circumstances in business is to use the best tools for business activity. One of the best tools the business entity must use if they intend to stay viable in the current market is Microsoft Dynamics 365. This article discusses Microsoft Dynamics 365 implementation and provides insight into the six most important things any individual must know.
1. What is Microsoft Dynamics 365?
The first important aspect to know about Microsoft Dynamics 365 implementation before even delving into the nitty-gritty of the process is what Microsoft Dynamics 365 is. Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) platform. Dynamics 365 encompasses various tools and services integrated to perform the best tasks for any business enterprise. Dynamics 365 addresses multiple facets of any business, including sales, customer service, marketing, customer insights, field service, and remote assistance.
Using the system, a business can automate day-to-day activities using artificial intelligence, increase productivity, and do much more. The beauty of Dynamics 365 is that it does not do away with the existing systems and services. You can integrate it into the existing framework to allow both the current systems and the Dynamics 365 systems to work in tandem.
2. Which Businesses Need Dynamics 365 Implementation?
Considering that Microsoft Dynamics 365 has broad applicability on many business fronts, it may be ideal for all kinds of businesses. However, some businesses that might benefit extensively from Microsoft Dynamics 365 include the following. In the banking industry, Microsoft Dynamics 365 can help facilitate automated KYC, which enhances the security of the funds accessed by their customers.
In industries such as insurance, Microsoft Dynamics can help facilitate efficient customer insights, a streamlined approval process, and an efficient customer service platform where customers can lodge any insurance claims they have with ease. Lastly, in the manufacturing industry, Microsoft Dynamics 365 can ensure that customer concerns are addressed effectively and that sales are automated to meet the clientele’s needs.
3. What To Do Before Microsoft Dynamics 365 Implementation?
Before implementing Dynamics 365, it is crucial to assess your business needs and goals and choose the right modules and features to meet them. Microsoft Dynamics 365 has a myriad of options and services. At the same time, all are very effective and beneficial for businesses, but not all suit the specifications and requirements of your business. Before undertaking Microsoft Dynamics 365 Implementation, you need to assess the needs of your business to identify which packages will be good for you.
This will not only ensure that you get the most out of the entire platform but will also ensure that you save costs by only getting what you need.
4. The Microsoft Dynamics 365 Implementation Process
The implementation involves planning, data migration, customization, testing, and deployment. Different organizations undertook the implementation process in different mechanisms. However, regardless of the mechanisms they use, they all tend to follow the steps indicated above. For instance, Hexaware begins with a product backlog which involves assessing all the deliverables and prioritizing them in order of necessity. Doing so saves them the time spent in the implementation process. Next, they undertake user stories and high-level design by applying the findings in the product backlog stage.
Third, continuous development with time-bound targets is then undertaken. Lastly, they launch the system live and deploy it for customers and employees.
5. Use Professionals Only
When undertaking Microsoft Dynamics 365 implementation, it is always the best choice to use professionals in the field. Incorporating technical software into the framework for business can be a daunting procedure, which, if not done well, could be very costly and compromise the entire business’s quality. For that reason, it is imperative that you only use professionals skilled in Microsoft Dynamics implementation to ensure that your business runs smoothly.
6. Regular Maintenance
Ongoing support and maintenance are also crucial for ensuring that your Dynamics 365 implementation is successful and continues to meet your business needs. To get the most out of Dynamics 365, it is essential to regularly review and optimize your implementation and keep up with the latest updates and features. Dynamics 365 continually uploads new features and updates to its existing processes.
You need to update the system to get the most out of Microsoft Dynamics 365, as the updates are issued regularly. Remember, updates are good for maintaining security and quality. Failure to update your system could lead to long-term quality challenges.
Parting Shot
Having the best quality of services and technology distinguishes a prosperous business and one that is likely to fail. Using Microsoft Dynamics will give your business an edge and keep it competitive in the marketplace. Before undertaking Microsoft Dynamics 365 implementation, it is crucial to consider the six aspects indicated above and consider them in the context of their business. Doing so will ensure that your implementation process runs smoothly without any unexpected hitches.
